Customer First Policy
We are committed to working to the highest standards for the benefit of our customers. The company seeks always to continually improve its performance and processes are put in place to ensure that is the case.
The company will seek always to ensure that an adequately qualified workforce, products and supplies of the highest quality are allocated to each project. The company has procedures and processes in place to ensure that customer requirements can be met at all times.
All the company’s staff and contractors are required to be considerate and work in a clean and tidy manner. All construction waste/debris is disposed of in accordance with the law (see the Environmental Policy). Noise, dust and disturbance are kept to a minimum and all health and safety rules are complied with Health and Safety Policy.
Wearing company uniforms or other forms of identification can easily identify all company contractors. Staff and contractors can also be contacted by mobile phone/pager should the need arise. An immediate response will be given where the situations requires urgent action.
The company is open to feedback at all times. Customers are asked to raise concerns at the earliest stage possible. The company will use its best endeavours to address any situation causing the client or main contractor concern.